Privacy policy

1. INTRODUCTION

StageKraft Pty Ltd (ABN 41 696 225 395) ("Company", "we", "us" or "our") respects the privacy of individuals and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information collected through our website, communications with you and our business activities.

By using our website or providing personal information to us, you acknowledge that your information may be collected and handled in accordance with this Privacy Policy.

2. THE INFORMATION WE COLLECT

The types of personal information we may collect include:

  • Name
  • Company or business name
  • Email address
  • Telephone number
  • Business address
  • Job title or position
  • Information provided in enquiries or quote requests
  • Information relating to products or services of interest
  • Communication records between you and us

Personal information may also include business contact details that identify an individual, such as a business email address, direct telephone number or job title.

We may also collect non-personal information about website usage, including browser type, device information, pages visited, website activity and other analytical information.

3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Submit a contact form
  • Request a quotation
  • Subscribe to our email communications
  • Contact us by email or telephone
  • Speak with our sales or customer service representatives
  • Meet with our representatives
  • Participate in surveys, promotional activities or industry events
  • Otherwise provide information to us during the course of our business relationship

Certain information may also be collected automatically through cookies and website analytics technologies.

4. WHY WE COLLECT INFORMATION

We collect and use personal information for purposes including:

  • Responding to enquiries and providing information about our products and services
  • Preparing and providing quotations
  • Managing and maintaining customer and business relationships
  • Contacting prospective and existing customers by telephone, email or other business communication channels regarding enquiries, quotations, products, services and business opportunities
  • Providing customer support
  • Sending information about our products and services, promotional offers, technical updates and industry news where you have consented or where otherwise permitted by law
  • Improving our website, marketing and business operations
  • Complying with legal and regulatory obligations

5. MARKETING COMMUNICATIONS

Where you have subscribed to receive marketing communications or where otherwise permitted by applicable law, we may send information regarding our products, services, pricing, promotions, technical updates and industry news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Unsubscribing from marketing communications will not affect our ability to contact you regarding specific enquiries, quotations, existing business relationships or other non-marketing communications.

6. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Employees and authorised representatives
  • Suppliers, contractors and service providers who assist us in delivering our products and services or conducting our business operations
  • Service providers who assist with website hosting, information technology, customer relationship management, email communications, marketing, analytics, cloud storage or other business operations
  • Professional advisers, including legal, accounting and insurance advisers
  • Government authorities, regulators or law enforcement agencies where required or authorised by law

We do not sell personal information to third parties.

7. OVERSEAS DISCLOSURE

Some of our service providers may store or process personal information outside Australia.

Where personal information is disclosed or transferred overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

8. STORAGE AND SECURITY

We implement reasonable administrative, technical and physical safeguards to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically using secure cloud-based systems or in physical records maintained by the Company.

Although we take reasonable precautions to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance user experience.

We use cookies and website analytics technologies to better understand how visitors interact with our website, analyse website traffic, improve website performance and support our marketing and business activities.

Cookies and similar technologies may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages visited
  • Referral sources
  • Time spent on our website

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

10. ACCESS AND CORRECTION

You may request access to personal information we hold about you or request correction of inaccurate, incomplete or out-of-date information.

Requests should be submitted using the contact details provided below.

We may require verification of your identity before responding to a request and will respond in accordance with applicable privacy laws.

11. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

12. PRIVACY COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will acknowledge your complaint and seek to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage users to review the privacy policies of those websites.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The most current version will be published on our website and will take effect upon publication.

15. CONTACT US

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding privacy matters, please contact:

STAGEKRAFT PTY LTD
Attention: Privacy Officer

Address:
49/10-12 Girawah Place
Matraville NSW 2036
Australia

Email:
admin@stagekraft.com.au

Phone:
+61 2 9982 1494

Last Updated: 2 July 2026